Dyfrig,
Can you also add screenshots of the royal mail plugin settings as well as the product settings? (Blocking out any personal info).
Adam
#84 Problem with Royal Mail shipping plugin
Posted in ‘Technical Support / Bugs’
This is a public ticket
Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.
Latest post by Adam Melcher on Sunday, 05 January 2025 00:15 UTC
Thursday, 19 December 2024 13:24 UTC
Adam Melcher
Thursday, 19 December 2024 14:12 UTC
Dyfrig Berry
Please find screenshots showing plugin options. Also all options for the fake test product (last 3 tabs are the default blank). Please note that the error occurs with all products checked ( from different categories). The error seems to happen at different stages depending on what's gone on before e.g. it can happen before country details are entered, after clicking estimate or even after shipping options have appeared and been selected.
Sunday, 05 January 2025 00:15 UTC
Adam Melcher
Dyfrig,
Apologies for the delay. I just returned from holiday yesterday and have been working on getting some of these tickets cleaned up. I was unable to replicate your issue, but based on the call stack you sent over, I updated a few items that should hopefully resolve that issue. If you go to your downloads area of your account, you should be able to download the latest version 4.0.4 to see if that fixed the issue. If not, then you may need to throw it up on a dev site so I can take a deeper look.
Adam
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