Hi there,

I tried to find a solution to my problem in the other tickets and I found this ticket -  https://www.j2commerce.com/support/technical-support/116-unable-to-slect-zone-in-chackout-registration - that was similar. But my issue is that I have only made Canada available for accounts to be set up in (my client can't send to the USA right now), and yet the zone list is not showing Canadian provinces and territories but USA states. I tried following all the suggestions in the other support ticket. I set up hidden menu items for the checkout, shopping cart, and my account pages. And I looked at the j2 > setup > custom fields and changed the default country from United States to Canada, but I'm still having the same issue. 

I recently set up another site with J2Store and I never had this issue before so I'm not sure what is causing the problem now. I've compared the 2 sites side by side with the configuration of the store software and I don't see any differences.  Please help!!

Hi Olivier,

As I mentioned in my message, I did set those up prior to putting in this ticket. I tried all the suggestion in the other ticket before putting in my request. I will say that I did update the component to the newest version yesterday, could this be because of that?

Thanks!

The site that is working is using version 4.0.10 and the site that is not working is using the newest version 4.0.12. I don't remember what version I updated it from, I just went through all the updates yesterday for the website software. 

Hi Olivier, 

I would appreciate you taking a look. I did provide J2 with an admin username and password in the hidden content for the support ticket. Please let me know if you need anything else. :)

Thank you!

Were you able to get access and take a look? Sorry to bother you, the client is asking...

Thanks!

Hi,

OK, that is just wierd!! I tested it on 2 devices and multiple browsers when I put in the ticket and it wasn't working. Now it is working... Thanks for looking into it, sorry for the bother.