Joerg,

Happy Holidays! In the screenshots you attached, it's hard for me to see which address page that is. Can you reply with the url of that page so I can make sure you are editing the the address in the correct place?

Adam

Joerg,

Can you take a backup of the database and send me a link via email? The address update works on new installs without issue so I am thinking some of the older j2store tables may not have been fully updated. Even just an export of the j2store_ tables sould be enough.

Adam

Thank you Joerg, we received the db structure dump, I will check it.

Joerg,

the vgarh_j2store_addresses table has extra columns so I am wondering if the issue is linked to custom fields that would have been created.

In particular, the fields:

• hausnummer
• addessline_3
• address_3
• adressenzusatz

have been added as columns to the table.

Hi Joerg,

I believe you should manually delete the columns in the database table when there is no associated custom field available. 

Then check if you can save the billing address again.

Hi Joerg,

could you clarify? I am not sure I understand your latest reply.

• did you delete the cusom fields?
• did you remove the columns of the table in the database?
• Was the addition of addresses possible after the 2 previous steps were done? 

Thank you! I apologise for requesting more information from you, but I want to make sure we are on the same page and that we understand the steps you have taken.